MGS EMPLOYMENT OPPORTUNITIES

NEW POSTING 04/16/2012

Director of Technical Services
Industry Leader – Packaging Equipment
Send your resume to marni@hockenbergsearch.com
Date Posted: November 22, 2011

MGS Machine, located in Maple Grove, Minnesota is a World Class manufacturer of custom-built packaging machinery for pharmaceutical, food and consumer industries (www.mgsmachine.com). We seek a Director of Technical Services to join our Senior Leadership team to oversee the Field Service, Customer Service and Quality activities. This person will manage five direct reports, establish programs to increase service sales revenue, establish and implement quality improvement programs, and provide service and warranty activity information to Management.
Responsibilities include:

• Establishes “Best Practices” procedures, methodologies and standards for Customer Service department in areas such as: Training, Quality, Fulfillment, Customer Satisfaction, and Customer Service Activities.
• Establishes strong relationships with customers. Proactively communicates with key customer contacts on a regular basis.
• Establishes quality programs that will reduce warranty costs
• Ensures information is regularly provided to engineering pertaining to service and warranty activities, especially reoccurring issues.
• Develops programs to proactively promote and increase service revenues.
• Serves as a member of the Leadership Team

We require five or more years of relevant Customer Service Management/Customer Support experience in a progressive, engineered to order, capital equipment environment. A demonstrated history of establishing service labor and sales parts programs and establishing quality improvement programs is essential to the success of this position MGS offers competitive compensation, advancement opportunity and full benefits.
Qualified applicants interested in pursuing this career opportunity, please forward your resume via email to our retained search firm, Hockenberg Search: marni@hockenbergsearch.com. You will receive confirmation of receipt of your resume within two business days.