Remote packaging machine installation

Providing exemplary remote service during COVID-19

Setting the standard for future remote support installation
In early 2020, we delivered a fully integrated thermoforming and secondary packaging line to a major medical device company in Brazil. This product line had five major pieces of equipment, including a central control system and an OEM thermoformer.

COVID-19 restrictions thwart installation plans
In March, our team was preparing to travel to Brazil to perform installation services. However, COVID-19 had other plans. Due to travel restrictions, the team’s trip was canceled the night before their departure.

Luckily, prior to the pandemic, we took advantage of our position as a Coesia company and arranged for a local onsite service technician to assist us with installation and serve as the future support point person. Due to the strength of Coesia’s worldwide service, this technician quickly became our key technical representative.

Maximizing the benefits of virtual support
Facing a tight deadline and the client’s increasing need to be at full production, we combined our onsite service with remote support. Via regular virtual meetings, we walked our onsite technician and the client’s operations team through every step of the installation process, including:

Physical equipment installation
Interconnect, startup, and performance testing


Overcoming another setback
After several weeks of installation, our onsite technician was unable to travel due to COVID-19. To keep the project moving, we assigned an internal client team to assume our technician’s responsibilities. Once everyone was up to speed, we were able to quickly move forward with performance testing, adjustments, various formats and qualifications.

Our in-person and remote collaboration pays off
After four months, the initial install, supporting QA, and the final SATs were completed and accepted by the client. Our ability to quickly pivot from our original installation plan to provide expert onsite and remote virtual support helped the client reach their goals and set the standard for all subsequent remote support installations.

If you would like more information on how MGS service support, fill out the form below or email us at info@mgsmachine.com

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Form

PRIVACY POLICY 

1. Controller

The company you’re trying to contact with this form (the “Company”) processes your personal data – in quality of Controller/Joint Controller – in accordance to the Privacy Policy to which you may refer for the purposes described below. Both of these processing are based upon the legitimate interests of both Coesia S.p.A. – the holding company of the Coesia group – and the Company. By ticking the box below, you also consent the Company to communicate and share your personal data to the other entities part of the Coesia group for the direct marketing purposes described below. Here below you can find the key info on the processings. 

2. Purposes

In particular, the Company processes the personal data you provide filling up the form, for the following purposes: 

a. collect identification and contact data for registering your attendance at the event organized by the Coesia/Company and/or reply to queries concerning the Coesia/Company activities and/or your contractual or pre-contractual relationships with Coesia and/or the Company; 

b. send to your email newsletters of informational, promotional and advertising nature and/or other materials for direct marketing purposes; 

c. analyze your interaction (“Insights Data”) to materials sent by the Company for marketing communication purposes above and create a profile to send you information based on your interests (“Profiling”). 

3. Legal Basis

The data processing under letter a. above is necessary for the performance of a contract or to take steps prior to entering into a contract between you and Coesia and/or the Company.  

The data processing under letters b. and c. is based on the legitimate interest of both the Company and Coesia S.p.A. to send you marketing communication and evaluate the Insight Data to set out marketing strategies and send you information based on your interests. 

4. Data sharing purpose

In accordance to the Privacy Policy and given your explicit consent, the Company may share your personal data with other companies of the Coesia group (“Coesia Entity/ies”, which act as Joint Controllers, jointly the Company) in order to allow the other Coesia Entities to send you marketing and commercial information, newsletters and/or materials and to process the Insight Data within Profiling (as specified under letters b. and c.). 

You can give your explicit consent to the data sharing for marketing purpose checking the following box. In this case, the profiling processing will be carried on the basis of the recipient Coesia Entity’s legitimate interest. 

It remains understood that in case of denial of giving your consent, the marketing and profiling processing will be carried out only by Coesia and by the Company based on their legitimate interests, as specified above. 

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