The exceptional service capabilities of MGS
At MGS, we take pride in working closely with clients to develop tailored service plans that provide lasting value to production lines. Our comprehensive services keep machines in the best possible condition to maximize ROI, no matter how unique your machine or tough your production line challenge.
Read on to learn more about our exceptional service offerings.
Spare parts, materials, and additive manufacturing
Here at MGS, we supply only top-rated parts and the highest-quality consumables to keep your packaging lines running as efficiently as possible. By purchasing these items directly from us you will benefit from discounted pricing and guaranteed warranty periods on all parts.
We offer three different Spare Parts Kits (as well as customizable kits!) to suit your needs:
- Consumables kit: high-quality consumable parts for daily wear and tear, available with a 10% auto-ship discount.
- Critical kit: Specialized parts critical to have on hand to prevent full shutdowns when a replacement is needed.
- Premium kit: a combination of both consumables and critical kit parts, available with a 10% auto-ship discount on consumables.
We also have extensive additive manufacturing experience with thousands of 3D printed pieces under our belt. Our top-of-the-line industrial printers quickly create custom, durable pieces for readily available replacement parts. Our customers have been successfully using these pieces to keep their machines running long after installation.
Modernizations, upgrades and engineering-to-order
Get lasting benefits from our comprehensive machine modernization and upgrade services designed to extend the value of your existing equipment.
Whether you need updated tooling to handle new products, control system upgrades, or advanced features like vision systems, printing, and serialization, our experienced team will work with you to create a tailored solution, oftentimes performed directly in field for a smooth transition with minimal downtime.
A unique offering of this service also includes our engineering-to-order (ETO) capabilities. ETO is our in-house ability to solve your specific production line problems with completely custom-made automation designs.
Preventative maintenance, diagnostics & repair, and Service Agreements
Ensure you’re prepared for everything from annual machine tune-ups to unexpected breakdowns with our Field Service offerings. Leverage the extensive knowledge that comes from MGS service experience with skilled technicians who are based regionally for faster response times and more uptime.
Learn more about these offerings below:
- Preventative maintenance – pre-planned visits for regular tune-ups and system checks to keep your machines running in optimal condition.
- Diagnostics & repair – professional troubleshooting that gets your machine back up and running as soon as possible in the event of technical or mechanical problems.
Get maximum value for these services with Pre-Paid Service Agreements. When you sign up for pre-paid service agreements, you’ll receive discounted rates of 5-15% off service hours, which can be applied to preventative maintenance, diagnostics, repairs, and even machine training.
Specialized Audits
A cornerstone of our customer service, our specialized audits are key to optimizing your operation. Each audit includes a thorough onsite evaluation of your machine and all its components and systems.
In half a day, our certified technicians will identify improvement areas and potential issues so they can be fixed before they disrupt your production.
Reap savings not just from an optimized production, but from discounts after your audit: Apply the cost of the audit towards recommended spare parts from us and receive 10% off future preventive maintenance trips based on our audit results.
Reap Lasting Value from Exceptional Service
At MGS, we are not just selling machines; we are building long-term partnerships. Our commitment is to have you covered from concept, to installation, to throughout your machine’s extended lifespan. When you purchase a machine from us, we’ll ensure you have the support to thrive in ever-changing manufacturing environments while optimizing efficiency.
Have a service related question or request? Don’t hesitate to reach out—we look forward to offering you our top-notch service!