MGS Customer Service

The exceptional service capabilities of MGS

At MGS, we take pride in working closely with clients to develop tailored service plans that provide lasting value to production lines.  Our comprehensive services keep machines in the best possible condition to maximize ROI, no matter how unique your machine or tough your production line challenge. 

Read on to learn more about our exceptional service offerings.

Spare parts, materials, and additive manufacturing

Here at MGS, we supply only top-rated parts and the highest-quality consumables to keep your packaging lines running as efficiently as possible. By purchasing these items directly from us you will benefit from discounted pricing and guaranteed warranty periods on all parts.
We offer three different Spare Parts Kits (as well as customizable kits!) to suit your needs:

  1. Consumables kit: high-quality consumable parts for daily wear and tear, available with a 10% auto-ship discount.
  2. Critical kit: Specialized parts critical to have on hand to prevent full shutdowns when a replacement is needed. 
  3. Premium kit: a combination of both consumables and critical kit parts, available with a 10% auto-ship discount on consumables.

We also have extensive additive manufacturing experience with thousands of 3D printed pieces under our belt. Our top-of-the-line industrial printers quickly create custom, durable pieces for readily available replacement parts. Our customers have been successfully using these pieces to keep their machines running long after installation.

Modernizations, upgrades and engineering-to-order

Get lasting benefits from our comprehensive machine modernization and upgrade services designed to extend the value of your existing equipment. 

Whether you need updated tooling to handle new products, control system upgrades, or advanced features like vision systems, printing, and serialization, our experienced team will work with you to create a tailored solution, oftentimes performed directly in field for a smooth transition with minimal downtime.

A unique offering of this service also includes our engineering-to-order (ETO) capabilities.  ETO is our in-house ability to solve your specific production line problems with completely custom-made automation designs.

Preventative maintenance, diagnostics & repair, and Service Agreements

Ensure you’re prepared for everything from annual machine tune-ups to unexpected breakdowns with our Field Service offerings. Leverage the extensive knowledge that comes from MGS service experience with skilled technicians who are based regionally for faster response times and more uptime. 

Learn more about these offerings below:

  1. Preventative maintenance –  pre-planned visits for regular tune-ups and system checks to keep your machines running in optimal condition.
  2. Diagnostics & repair – professional troubleshooting that gets your machine back up and running as soon as possible in the event of technical or mechanical problems.

Get maximum value for these services with Pre-Paid Service Agreements.  When you sign up for pre-paid service agreements, you’ll receive discounted rates of 5-15% off service hours, which can be applied to preventative maintenance, diagnostics, repairs, and even machine training. 

Specialized Audits

A cornerstone of our customer service, our specialized audits are key to optimizing your operation. Each audit includes a thorough onsite evaluation of your machine and all its components and systems. 

In half a day, our certified technicians will identify improvement areas and potential issues so they can be fixed before they disrupt your production. 

Reap savings not just from an optimized production, but from discounts after your audit: Apply the cost of the audit towards recommended spare parts from us and receive 10% off future preventive maintenance trips based on our audit results.

Reap Lasting Value from Exceptional Service

At MGS, we are not just selling machines; we are building long-term partnerships. Our commitment is to have you covered from concept, to installation, to throughout your machine’s extended lifespan. When you purchase a machine from us, we’ll ensure you have the support to thrive in ever-changing manufacturing environments while optimizing efficiency. 

Have a service related question or request? Don’t hesitate to reach out—we look forward to offering you our top-notch service!
 

Contact us.
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PRIVACY POLICY 

1. Controller

The company you’re trying to contact with this form (the “Company”) processes your personal data – in quality of Controller/Joint Controller – in accordance to the Privacy Policy to which you may refer for the purposes described below. Both of these processing are based upon the legitimate interests of both Coesia S.p.A. – the holding company of the Coesia group – and the Company. By ticking the box below, you also consent the Company to communicate and share your personal data to the other entities part of the Coesia group for the direct marketing purposes described below. Here below you can find the key info on the processings. 

2. Purposes

In particular, the Company processes the personal data you provide filling up the form, for the following purposes: 

a. collect identification and contact data for registering your attendance at the event organized by the Coesia/Company and/or reply to queries concerning the Coesia/Company activities and/or your contractual or pre-contractual relationships with Coesia and/or the Company; 

b. send to your email newsletters of informational, promotional and advertising nature and/or other materials for direct marketing purposes; 

c. analyze your interaction (“Insights Data”) to materials sent by the Company for marketing communication purposes above and create a profile to send you information based on your interests (“Profiling”). 

3. Legal Basis

The data processing under letter a. above is necessary for the performance of a contract or to take steps prior to entering into a contract between you and Coesia and/or the Company.  

The data processing under letters b. and c. is based on the legitimate interest of both the Company and Coesia S.p.A. to send you marketing communication and evaluate the Insight Data to set out marketing strategies and send you information based on your interests. 

4. Data sharing purpose

In accordance to the Privacy Policy and given your explicit consent, the Company may share your personal data with other companies of the Coesia group (“Coesia Entity/ies”, which act as Joint Controllers, jointly the Company) in order to allow the other Coesia Entities to send you marketing and commercial information, newsletters and/or materials and to process the Insight Data within Profiling (as specified under letters b. and c.). 

You can give your explicit consent to the data sharing for marketing purpose checking the following box. In this case, the profiling processing will be carried on the basis of the recipient Coesia Entity’s legitimate interest. 

It remains understood that in case of denial of giving your consent, the marketing and profiling processing will be carried out only by Coesia and by the Company based on their legitimate interests, as specified above. 

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