Performance Sustain

Quick Fix

Respond quickly when issues arise with expert support and rapid intervention services. From on-site emergency services to removed support to guided procedures, Quick Fix services help minimize downtime, accelerate issue resolution, and restore production as quickly as possible.

On-site Emergency Services

Ensures rapid intervention by qualified technicians when immediate action is required.

Remote Support

Providing fast access to MGS technical expertise for troubleshooting, diagnosis, and guidance. Thanks to high-quality audio, video and augmented reality tools we can now provide real time diagnosis and troubleshooting, exactly as if we were right beside you – without the need of a physical presence. For more information on how to get advanced support, contact customer service at +1-763-425-8808 x1 or servicedepartment-mgs@mgsmachine.com.

Guided Procedures

For customers requiring enhanced responsiveness Quick Fix provides prioritized access to service resources and predefined support commitments, helping accelerate issue resolution.

Maintenance Services

Maintain reliable equipment performance through inspections, preventive maintenance, software protection, and equipment support services. To help sustain operational reliability and reduce unexpected disruptions, we offer the following services:

Preventive Inspection

Periodic assessments designed to verify equipment condition and identify potential issues before they impact performance.

Maintenance

Targeted maintenance interventions.

Preventive Maintenance

Scheduled maintenance activities performed at predefined intervals to help maintain equipment reliability and minimize unexpected failures.

SW Backup

Secure backup of machine software and control programs to protect critical data and support business continuity.

Identify Equipment Needs with Specialized Inspections

Specialized equipment inspections provide a clear assessment of your machine’s current condition and helps plan future parts, service, and maintenance needs. Our half-day onsite evaluation reviews key components, including tooling, bearings, chains, pumps, filters, valves, and consumables such as vacuum cups and wear parts. Following the inspection, customers receive a detailed report with color-coded results identifying components in good condition, items likely to require replacement within 3–6 months, and components requiring immediate attention.

Service Bundles

Bundles simplify service selection by combining complementary services aligned with your operational needs and performance goals. Select the ones that best suits your needs.

Corrective Care

Fast support to recover from unexpected equipment failures. By combining remote support, on-site emergency services, maintenance expertise, and equipment protection services, Corrective Care helps minimize downtime and rapidly restore production.

Ideal for manufacturers that need to recover quickly from unexpected failures and minimize the operational impact of downtime.

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Inspection Care

Structured diagnostics and restoration activities designed to assess equipment condition, identify performance risks, and restore machinery to its intended operating state. Inspection Care provides the insights needed to understand machine health, improve reliability, and reduce future failures.

Ideal for equipment experiencing recurring performance issues or requiring a comprehensive health assessment.